SMS Terms and Consent Texts

1. Program summary

1.1 Sender: S&P Auto Transportation and Haul LLC ("S&P Auto Transportation"), 5334 Bond St Apt 323, Irving, TX 75038, (726) 348-2000. Messages are sent from a registered U.S. 10DLC number: [+1 (XXX) XXX-XXXX].

1.2 Two separate programs, each with its own consent:

• Account & Load Alerts (transactional/informational): verification results, COI expiry reminders, load request received, counter received, load dispatched, inspection and ePOD reminders, security codes, billing notices.
• Marketing Updates (promotional): new loads on saved lanes, product news, offers.

1.3 Message frequency: Account & Load Alerts vary with your activity (typically 0–10 per week). Marketing Updates: up to [4] per month. Message and data rates may apply. Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.

1.4 Consent to Marketing Updates is never a condition of creating an account, posting, requesting, or purchasing anything.

2. Exact opt-in checkbox texts (unchecked by default; shown at signup and in Account › Notifications)

Checkbox A — Account & Load Alerts

☐ I agree to receive account, verification, and load-related text messages (for example: "request received", "load dispatched", inspection reminders, security codes) from S&P Auto Transportation at the mobile number I provided. Message frequency varies with my activity. Msg & data rates may apply. Reply STOP to cancel, HELP for help. I have read the [SMS Terms] and [Privacy Policy].

Checkbox B — Marketing Updates

☐ I agree to receive recurring marketing text messages (for example: new loads on my lanes, tips, offers) from S&P Auto Transportation at the mobile number I provided, sent using automated technology. Consent is not a condition of purchase or of using the platform. Up to [4] msgs/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. I have read the [SMS Terms] and [Privacy Policy].

Record for each consent: user ID, phone number, checkbox version, exact text shown, timestamp (UTC), IP address, user agent, and the page URL. Keep for 5 years after the last message.

3. Confirmation (double opt-in) messages

Sent immediately after a box is checked and the phone number is verified:

• Alerts: "S&P Auto Transportation: You're subscribed to Account & Load Alerts. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel."
• Marketing: "S&P Auto Transportation: You're subscribed to Marketing Updates (up to 4 msgs/mo). Msg&data rates may apply. Reply HELP for help, STOP to cancel."

4. STOP and HELP handling

4.1 Opt-out keywords (case-insensitive): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, ALTO, CANCELAR, BAJA. On receipt, the number is removed from the program the message came from (and from all programs if the user replies to a marketing message); the opt-out is recorded within seconds, and exactly one confirmation is sent:

"S&P Auto Transportation: You've been unsubscribed and will receive no more texts from this number. Reply START to resubscribe. Help: the contact form at https://spautotransportation.com/contact"

4.2 Help keywords: HELP, INFO, AYUDA. Reply:

"S&P Auto Transportation: Load board alerts. For help email the contact form at https://spautotransportation.com/contact or call (726) 348-2000. Msg&data rates may apply. Reply STOP to cancel."

4.3 Re-subscribe keywords: START, UNSTOP, YES, SI. Re-subscription re-sends the confirmation in Section 3.

4.4 Opt-outs are honored across all channels of that program, in writing or by phone as well, within 10 business days at most (immediately for SMS).

4.5 Marketing Updates are sent only between 9:00 a.m. and 8:00 p.m. in the recipient's local time (inferred from area code or account address), never on federal holidays [attorney: confirm Texas, Florida, Oklahoma quiet-hour rules]. Account & Load Alerts are sent when triggered.

5. Sample messages

Account & Load Alerts:

1. "S&P Auto Transportation: Your USDOT 1234567 is verified. Upload your COI to start requesting loads: spautotransportation.com/coi Reply STOP to opt out."
2. "S&P Auto Transportation: New request on your load DFW→HOU (2 vehicles) from ABC Hauling LLC at $650. Review: spautotransportation.com/l/abc123"
3. "S&P Auto Transportation: Load SAT→AUS dispatched to you. Pickup Tue 10/14. Contact details are now visible: spautotransportation.com/d/xyz789"
4. "S&P Auto Transportation: Reminder — delivery inspection for load xyz789 not uploaded yet. Complete it here: spautotransportation.com/drive"
5. "S&P Auto Transportation: Your insurance certificate expires in 7 days (10/21). Upload a new COI to keep requesting loads: spautotransportation.com/coi"
6. "S&P Auto Transportation: Your verification code is 482913. It expires in 10 minutes. Never share this code."

Marketing Updates:

1. "S&P Auto Transportation: 6 new loads posted today on Houston→Dallas, from $0.95/mi. See them: spautotransportation.com/board Reply STOP to opt out."
2. "S&P Auto Transportation: Carrier Check now monitors COI expiry for your whole carrier list. Try it free: spautotransportation.com/check Reply STOP to opt out."

All links use the company domain (no public URL shorteners).

6. Twilio A2P 10DLC campaign registration (copy into Twilio Console)

Brand

• Legal name: S&P Auto Transportation and Haul LLC · Type: Private company (LLC) · EIN: [XX-XXXXXXX] · Country: US · State: Texas
• Address: 5334 Bond St Apt 323, Irving, TX 75038 · Phone: (726) 348-2000
• Website: https://spautotransportation.com · Vertical: Transportation / Logistics
• Brand contact: [name], [email]

Campaign 1 — Account & Load Alerts

• Use case: Account Notification (consider "Mixed" with Delivery Notification if Twilio requires).
• Description: "Transactional alerts for a vehicle-transport load board (web app). Registered users — FMCSA-registered motor carriers and vehicle shippers — receive verification results, insurance-expiry reminders, load request/counter/dispatch notifications, pickup and delivery inspection reminders, one-time security codes, and billing notices. No marketing content. Users opt in by checking an unchecked box at signup or in account settings and verifying the phone number by one-time code."
• Message flow / opt-in: "During signup at https://spautotransportation.com/signup (and in Account › Notifications) the user enters a mobile number, checks an unchecked box reading '[Checkbox A text]', then confirms the number by entering a one-time code. A confirmation SMS with frequency, rates, HELP and STOP instructions is sent. Consent records (text, timestamp, IP) are stored. Opt-out: reply STOP. Help: reply HELP. Terms: https://spautotransportation.com/legal/sms Privacy: https://spautotransportation.com/legal/privacy"
• Sample messages: Section 5, Alerts 1–6.
• Subscriber opt-in: Yes · Opt-out: Yes · Help: Yes · Embedded links: Yes (company domain only) · Embedded phone numbers: Yes · Age-gated content: No · Direct lending or loan arrangement: No · Affiliate marketing: No · Number pooling: No.

Campaign 2 — Marketing Updates

• Use case: Marketing.
• Description: "Opt-in promotional messages to registered business users of a vehicle-transport load board: new loads posted on the carrier's saved lanes, product updates and offers. Up to 4 messages per month. Consent is obtained via a separate unchecked checkbox and is not a condition of purchase or use."
• Message flow / opt-in: same as Campaign 1 with Checkbox B text and double opt-in confirmation.
• Sample messages: Section 5, Marketing 1–2.
• Same attribute answers as Campaign 1.

7. Internal rules

7.1 Never send marketing SMS to numbers without a stored Checkbox B consent; never buy or import phone lists; never send cold SMS to FMCSA census contacts (email outreach follows CAN-SPAM instead).

7.2 Every outbound message includes the brand name; every marketing message includes "Reply STOP to opt out".

7.3 Suppress numbers on the opt-out list across all campaigns and re-check before each send; log all inbound keywords.

7.4 Phone numbers are collected only with the user's account; Carriers must confirm that driver numbers they add belong to drivers who have consented (Carrier Agreement §10.3).

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